Return policy
30-Day Return Policy
We offer a 30-day hassle-free return policy from the date you receive your order. If you are not fully satisfied with your purchase, you may request a return or exchange.
Eligibility for Returns
- Items must be unused, undamaged, and in their original packaging.
- Products must be returned within 30 days of delivery.
- Custom-made or personalized items cannot be returned unless defective.
Non-Returnable Items
- Used, damaged, or altered products
- Items without original tags or packaging
- Custom and personalized orders
Refund Process
Once we receive and inspect your returned item, we will process your refund within 3–7 business days. Refunds will be issued to your original payment method.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
How to Initiate a Return
To start a return, please contact our customer service team with your order number and reason for return.
Contact Us
Email: customer@nebulixy.com
Tel: 0822 3452 7601
Website: nebulixy.com