1. Scope of These Terms

These Terms of Service apply to all users accessing our website nebulixy.com and all customers purchasing products from Nebulixy. They govern the relationship between Nebulixy (the “Company”) and you (the “User/Customer”), including your eligibility to use our website and store.

• You must be at least 18 years old or have parental consent to use this website and place orders.
• By creating an account or completing a purchase, you confirm your eligibility to enter into a binding contract with Nebulixy.

2. Products & Services

All product descriptions, images, and specifications on our website are provided for reference only. Nebulixy reserves the right to modify product designs, materials, or availability without prior notice.

• Product availability is subject to stock levels; we may cancel orders for out-of-stock items.
• Minor variations in color, texture, or finish are inherent to handcrafted leather goods and do not constitute defects.

3. Pricing & Payment

All prices are listed in USD and include applicable taxes, unless otherwise stated. Shipping costs are calculated separately at checkout:

• Free shipping on all orders over $180 USD; flat rate of $15 USD for orders under $180 USD.
• We accept major credit cards, PayPal, and other secure payment methods as displayed at checkout.
• Payment is charged in full at the time of order confirmation, before processing and shipment.
• Pricing errors on the website are subject to correction; we reserve the right to cancel orders with incorrect pricing.

4. Order Process

Orders may be placed directly through our website. A contract between you and Nebulixy is formed only when we send a confirmed order notification email to you.

• You may request to cancel an order within 24 hours of placement, provided it has not yet been processed for shipment.
• Nebulixy reserves the right to refuse or cancel any order for reasons including suspected fraud, payment issues, or violation of these Terms.

5. Complaints & Warranty

To submit a complaint regarding defective or non-conforming products, contact our customer service team with your order number and supporting photos.

• You retain all consumer rights under applicable law for defective or misrepresented products.
• Our warranty and return process is outlined in our Return Policy: unused, undamaged items may be returned within 30 days for a refund or exchange.
• Repairs, replacements, or refunds will be processed at our discretion after inspection of the returned item.

6. User Obligations

• You agree to provide accurate, up-to-date information for account registration and order fulfillment.
• You may only use our website for lawful purposes and may not engage in fraudulent, abusive, or disruptive behavior.
• You are responsible for maintaining the confidentiality of your account login credentials.

7. Intellectual Property

All content on nebulixy.com – including text, images, logos, product designs, and trademarks – is the exclusive property of Nebulixy and protected by intellectual property laws.

• You may not copy, reproduce, distribute, or modify any website content without our explicit written permission.
• All rights not expressly granted to you are reserved by Nebulixy.

8. Liability & Force Majeure

To the fullest extent permitted by law:

• Nebulixy’s total liability for any claim arising from your use of our products or website is limited to the amount you paid for the relevant product.
• We are not liable for any indirect, incidental, consequential, or punitive damages (including lost profits or data).
• We are not responsible for delays or failures in performance caused by events beyond our reasonable control (e.g., natural disasters, war, strikes, carrier delays).

9. Dispute Resolution

• These Terms are governed by the laws of the Indonesia, and any disputes will be subject to the exclusive jurisdiction of courts in the Indonesia.
• Before initiating formal legal action, we encourage you to contact us to resolve disputes amicably. We may also offer alternative dispute resolution (mediation/arbitration) at our discretion.

10. Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By agreeing to these Terms, you also consent to our data practices as outlined in the Privacy Policy.

11. Changes to These Terms

• Nebulixy reserves the right to update or modify these Terms of Service at any time.
• We will notify users of changes by posting the updated Terms on our website and updating the “Effective Date” at the top of this page.
• Your continued use of our website after changes take effect constitutes your acceptance of the revised Terms.